1. Introduction
Welcome to Zeelox ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our marketplace at zeelox.shop.
2. Information We Collect
We collect information that you provide directly to us:
- Account Information: Name, email address, phone number, and password when you create an account.
- Delivery Information: Shipping address and contact details to fulfill your orders.
- Payment Information: Payment card details are processed securely through our payment provider (Paystack) and are not stored on our servers.
- Optional Information: Birthday (if provided) for personalized offers and wishes.
3. How We Use Your Information
We use your information strictly for the following purposes:
- Order Fulfillment: Processing and delivering your orders, sending order confirmations and shipping updates.
- Customer Support: Responding to your inquiries and resolving any issues with your orders.
- Personalization: Providing personalized product recommendations based on your browsing and purchase history (with your consent).
- Communication: Sending important updates about your account, orders, and (if opted-in) promotional offers.
Important: We do NOT sell, rent, or share your personal information with third parties for marketing purposes.
4. AI Shopping Assistant
Our AI shopping assistant ("Zara") uses your browsing behavior and stated preferences to provide personalized recommendations. This data is:
- Used solely to improve your shopping experience
- Processed securely and not shared with external parties
- Subject to your control — you can clear your preferences at any time
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of data in transit (HTTPS/TLS)
- Secure storage of sensitive information
- Regular security assessments and updates
- Limited access to personal data by authorized personnel only
6. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your account and associated data
- Opt-out of marketing communications
- Withdraw consent for AI-powered personalization
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy. Order history may be retained for legal and accounting purposes.
8. Cookies
We use essential cookies to enable core functionality of the marketplace. Analytics cookies may be used to improve our services, with your consent.
9. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
Email: privacy@zeelox.shop
Address: Lagos, Nigeria
10. Updates to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.
